Refund Policy
Last updated 23 October 2026
14-day money-back guarantee
If Pro is not right for you, ask for a refund within 14 days of a payment — your first payment or any renewal — and you will get that payment back in full. No questions asked.
How to ask
Email support@systemdesignlive.com from the address on your account, or reply to your Paddle receipt. Our orders are processed by Paddle.com, our Merchant of Record, which issues the refund to your original payment method. Refunds usually arrive within 5–10 business days, depending on your bank.
After a refund
A refunded subscription is cancelled and your account returns to the Free plan straight away. Your progress, streaks and badges stay.
Cancelling instead
Cancelling stops the next renewal; you keep Pro until the end of the period you paid for. Payments older than 14 days are not refunded, except where the law requires it. See the Terms of Service for the rest.